Help & FAQs

After clicking on ‘Pay’, your order confirmation will appear on screen, a confirmation with your unique reference number will also be sent You may print out the order confirmation immediately or from your email later. This order confirmation is also your receipt

If you wish to cancel or make changes to your booking, please contact 020 8745 7884

When booking online you are not allocated a specific parking space. On arrival, you select any available parking bays. Minibuses should park in the shorter Minibus bays immediately in front of or prior to the Coach Park office when available.

It’s possible to book up to 12 months ahead of your travel date – and once you’ve booked you are protected against any price changes.

What is more if your requirements change, you can change or cancel your booking. Refer to our ‘Terms and conditions’ and other FAQ’s below for information about cancelling/changing a booking.

YES  - Heathrow coach park online booking allows you to book right up to the default arrival time that you are required to turn up at in relation to the scheduled flight arrival time.

Minimum stay is only dependant on how quickly you are released to the Terminal. Maximum stay is dependent on flight arrival time and peak/off-peak status.

Coach parking at Heathrow coach park is priced per pick up/period. (Note: There is a reasonable degree of tolerance built in so if you are only slightly delayed it should not be a problem.)

All prices shown are in £GDP and include VAT at the current rate.

We accept the following credit and debit cards: Visa, MasterCard, American Express, Visa Debit, Maestro and Visa Electron. The customer is responsible for validity of the card. Invalid cards will be rejected. We do not accept cheques, cash, or other payment methods online.

Your credit or debit card is charged on completion of the pre-booking process.

We do not charge booking or debit card fees. There is a small admin fee if you wish to pay by credit card, as Heathrow airport must pay the credit card companies a fee in order to offer their cards as a payment method. This applies to all online purchases made by credit card (such as flight bookings). 

Our website uses industry-standard SSL encryption software. This protects your personal information, including credit or debit card details, and your name and address. You will know you are in a secure area of the website when a padlock appears in your web browser display, along with ‘https’ instead of the usual ‘http’ address. You will also see the following when you are about to leave the secure area: ‘Are you sure you want to leave this area?’

In general, there are no height restrictions in parking areas for the coach parking online. For further queries, please contact 020 8745 7884.

Once you have finished the booking process, you’ll receive a confirmation email with a booking reference. You should print this out and bring it with you to the airport. Alternatively, use your smart phone if you can open the email attachment on your device. More information is given below on the importance of having your booking reference/code with you.

If you do not receive a confirmation email, please contact our customer service centre (see contact details at the bottom of this page, or via the contact us link in the footer at the bottom of the website).

You should also check your spam filter in case our confirmation email was treated as spam.

The reference number is at the top of the confirmation email. Alternatively, all bookings made with your profile will be displayed.

You may cancel a car park booking up to 24 hours before your time of arrival by calling 020 8745 7884. You will get a full refund if we receive notification in time. Exceptions to this policy are if the price is strongly discounted or if it only applies to a short stay. See our ‘Terms and conditions’ for more information.

You may change most bookings up to 24 hours before your time of arrival by calling 020 8745 7884. Some bookings may not be changed; others may involve an admin fee (for example, strongly discounted parking).

Once you have finished the booking process, you’ll receive a confirmation email with a booking reference. You should print this out and bring it with you to the airport. Alternatively, use your smart phone if you can open the email attachment on your device. More information is given below on the importance of having your booking reference/code with you.

Please see our ‘Terms and conditions, point 4’ for more information.

It is very important that you remember to bring with you your booking confirmation. However, if you do happen to arrive without it, see the coach park reception officer 

Our aim is to provide the best customer service possible, but if you are not satisfied please let us know. Please contact us at 020 8745 7884.

Official complaints should be submitted in writing and in order to get the correct address or details then please visit the contact us page